UPS recently announced they were shutting down a customer service center in Indiana, and now we have the real reason why.

READ MORE: UPS Closes Indiana Customer Center Amid Automation Shift

Major changes are coming to the United Parcel Service (UPS) as the company looks to overhaul its entire network. In addition to a major shift to automated distribution centers, the company has confirmed they will also be closing additional customer centers across the U.S. One of those centers is located at 19 N Commercial Park Dr. in Washington, Indiana.

UPS to Close Southern Indiana Customer Center

UPS, Washington, Indiana
Alyssa Wagler
loading...

We recently reported that the aforementioned customer center would be closing as of November 17, 2024. The sign pictured above was posted at the location, providing information on how local residents can utilize UPS in the future without the customer center. Many, including myself, were wondering if this closure was related to the company's ongoing "Network of the Future" initiative, which aims to reduce its labor force by about $3 billion by 2028.

WKDQ-FM logo
Get our free mobile app

UPS Responds to Customer Center Closure in Indiana

Motivated by this curiosity, I reached out to the company for clarity. On October 17, 2024, UPS responded to my inquiry and provided the real reason behind the closure. As you may have already guessed, the move is related to UPS's company improvement plans.

"We are closing select UPS Customer Centers to better align with our customers’ preferences for more convenient and easily accessible drop-off options," said the UPS spokesperson. "We will continue our high standard of customer service through a wide range of resources available to our customers, including UPS Drop Boxes, 10,000 full-service retail shipping locations such as The UPS Store and Staples, as well as UPS Authorized Shipping Outlets and Providers for shipping packages."

The spokesperson added that customers needing to pick up or drop off packages can do so at their network of more than 20,000 nearby UPS Access Point locations. As noted previously, Washington residents can access one of these locations at the CVS on East National Highway in Washington. Access Point locations are also available at independent merchants, as well as with other UPS national partners.

The Most Popular Home Improvement Stores in the Tri-State Area Ranked

I've dealt with a lot of hardware stores as a homeowner. The following ranking is based on my own experience with the respective stores' offerings, prices, and customer service.

Gallery Credit: Jake Foster

Indiana Goodwill Stores Will Not Accept These 24 Items

So much of what we accumulate, we don't really use. Some of the stuff that is cluttering up our closets, basements, spare bedrooms, and garages is in good condition and can easily be used by someone else. 

Other items that have simply worn out or broken need to be cleaned out or replaced, too. But, Goodwill is not the place for those items.

Here is what Goodwill says about items that they can't and won't take.

Gallery Credit: Leslie Morgan

10 Best Selling Cars in Indiana

There are a lot of options to consider when it comes to choosing a new ride. Here are the ones Indiana drivers prefer the most:

Gallery Credit: Jake Foster

More From WKDQ-FM